General Privacy Notice

Last Modified on 03 July 2024

1. Introduction

This is the Telios AI Limited privacy notice. Telios AI Holdings Limited is the parent company based in the UK, and Telios AI Limited is a subsidiary also based in the UK. Both entities are separate legal entities. This privacy notice is issued on behalf of the Telios AI Group, so when we mention Telios AI, "we," "us," or "our" in this notice, we are referring to the relevant company in the Telios AI Group responsible for processing your data. We will inform you which entity will be the Controller for the personal data we hold about you.

We are committed to being transparent about how we collect, store, and manage your personal data. This privacy notice will inform you about your rights regarding your data. It is important to read this notice along with any other privacy information we provide or which may be given to you by a third party using our services and providing your data to us. This notice supplements other notices and does not override them.

2. Data Protection Officer (DPO)

We have appointed HelloDPO as our Data Protection Officer. They can be contacted at: [email protected].

3. What We Do

TeliosAI is a global AI technology firm offering software products and services, including NavigAItor, SimulAItor, and AIxplorer. These products utilize AI to automate decision-making, visualisation, analysis, and calculations. Our profiling and analysis are mostly carried out as a Processor on behalf of our customers. As a Controller, we conduct research and development to test hypotheses and improve our offerings, sharing personal data only with research collaborators under strict ethical and compliant procedures.

4. What Data We Have

We collect various types of personal data depending on your interactions with us, including:

- Personal Identifiers: Names, contact details, etc.

- Device Information: IP addresses, browser types, etc.

- Behavioral Information: Usage patterns on our websites and products.

- Social Information: Publicly available social media profiles.

We act as a Data Processor on lawful instructions from our business customers who control what personal information we collect, store, and use.

5. What Sub-processors We Use

We may share your personal information with third-party vendors and service providers who perform services for us. For an updated list of our sub-processors, please contact [email protected].

6. How We Keep Your Personal Information Secure

We are in the process of obtaining ISO/IEC 27001:2013 and Cyber Essentials certifications. We implement reasonable and appropriate technical and organisational measures to protect the personal information we process against accidental or unlawful destruction, loss, alteration, or damage. No internet-based transmission or storage technology can be guaranteed 100% secure, but we follow incident response procedures in case of any breach. If you receive suspicious communications from TeliosAI, please report them to [email protected].

7. Where We Process Your Personal Data

Your data may be processed in the UK, US, or other locations depending on the nature of our relationship and agreements. We use data centers in the UK and North America (Microsoft Azure). Data may also be accessed by Telios AI staff in these regions to support and maintain our services.

8. How Long We Keep Your Personal Data

We retain personal information for no longer than necessary for the purposes outlined in this notice and in accordance with our legal obligations and legitimate business interests. Specific retention periods are detailed in our Record Retention Schedule.

9. Your Personal Data Rights

As a data subject, you have various rights under UK and EU data protection laws, including:

- Right of Access: Request copies of your personal information.

- Right of Rectification: Request correction of inaccurate or incomplete data.

- Right of Erasure: Request deletion of your personal information in certain circumstances.

- Right to Restrict Processing: Request limitation on the processing of your data under certain conditions.

To exercise any of these rights, please contact us at [email protected].